Refund Policy

Geo-Surface Pro memberships purchased directly from GIS4AG are backed by a 30-day money-back guarantee. The guarantee is intended as a final backstop after a good-faith pre-purchase evaluation, because we understand that the paid service may still not meet a member’s needs once they begin using it.

1) Eligibility

You may request a refund within thirty (30) calendar days of your initial direct Geo-Surface Pro membership purchase if, after evaluating the full-function demo and paid service in good faith, you determine that the paid version does not meet your needs. Prospective members are expected to make reasonable use of the demo and contact us about material uncertainties before purchasing whenever practical.

The guarantee applies to the initial membership purchase. Renewal payments are not covered unless required by applicable law or expressly agreed by us in writing.

2) How to Request a Refund

1. Sign in to your Geo-Surface account.
2. Open the Member Support page.
3. Use the support assistant or direct member form and select Membership or billing.
4. Explain why the paid version did not meet your needs and include the email address associated with the purchase.

We may ask reasonable follow-up questions so we can understand the issue, improve the product, confirm the purchase and distinguish a genuine evaluation from misuse of the guarantee.

3) Abuse of the Guarantee

The guarantee is intended to let a prospective member evaluate whether Geo-Surface Pro is a suitable ongoing tool. It is not intended to provide a free one-time commercial project, completed deliverable or short-term substitute for purchasing the service.

To the extent permitted by law, we may deny a refund where objective account and support information reasonably indicates abuse—for example, where a person signs up primarily to complete and retain substantial project work or deliverables and then immediately seeks a refund after obtaining that one-time value, repeatedly purchases and refunds, shares account access, misrepresents the reason for the request, or otherwise acts fraudulently.

We will assess requests reasonably and in good faith. A refund will not be denied merely because you opened, mapped or tested a field as part of a genuine product evaluation.

4) Processing

If approved, the refund will be returned to the original payment method. Processing times depend on Stripe, your bank and your card issuer. Access to paid Geo-Surface services may end when the refund is approved.

5) Reseller and Third-Party Purchases

If you purchased through a reseller, marketplace, distributor or other third-party merchant of record, that seller’s refund policy and process apply. Refund and billing requests must be directed to that seller.

6) Outages and Upstream Data

As stated in the Terms of Service, refunds or credits are not provided for temporary outages, maintenance, public-data unavailability, rate limiting, government-service interruptions, licensing changes or force-majeure events during a prepaid term.

7) Statutory Rights

Nothing in this Policy limits any refund, cancellation or consumer-protection right that cannot lawfully be excluded or limited.

8) Contact

Members should submit refund requests through Member Support. For questions before purchasing, use the public contact form.

Geo-Surface is an independent product of GIS4AG. GIS4AG is operated by 17449275 Canada Inc., Manitoba, Canada.